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Amending your booking

Please note “ADVANCE” type tickets are NON refundable but amendable by re-booking. A non-refundable ticket can only be amended up to the date/time of the first booked departure. After that time the ticket has no value and a refund will no longer be applicable. To be eligible for a refund, you must re-book the journey for the new dates and times before the departure time and date of the original journey and enter the original and replacement booking references into our online form HERE. If you are amending your journey you can only change the date time, travel class or number of passengers, the departure station and destination must remain the same.


Amendments through Raileasy

To amend through Raileasy please rebook online with your new dates/times and complete our online refund application form HERE. If your booking contains ADVANCE type tickets you must rebook the new journey before the original departure date/time. You will need to enter the original ticket collection reference AND rebooking reference onto the refund application form. We cannot change your ticket for you.

If you re-book online but have already collected your original tickets you must post the original unused tickets back to us to the address given with a copy of the completed refund form before we can refund you. We always recommend sending tickets via recorded delivery. If you are posting back the original tickets, these must be received by Raileasy no later than 28 days after the original travel date.

Changing your Origin or Destination

If you need to change your departure point or destination, you will have to cancel your booking so please check if your ticket is cancellable/refundable, you will find this information in your booking confirmation.


Amendment Charge

We charge a £10 administrative fee per booking reference for amending your booking in addition to any increase in cost. (Please note that at a station you will be charged £10 per passenger, per ticket plus any increase in ticket cost.)


Still Unsure?

Please call 0906 2000 500 or email for further instructions, amendments cannot be done on this number. Opening hours 0700 - 2000 Mon-Fri; 0800-2000 Sat/Sun Calls cost £1.02/min from BT UK landlines. Costs from other networks and mobiles may vary. Please note that if you telephone this number outside of opening hours you may still be charged.

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE