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Children under 5 travel free

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Contact Us

If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email, mail and telephone.

By Email

If you want to amend or cancel your booking please complete our online refund application form HERE

For comments, suggestions and enquiries, please email us at

By Phone

For general journey planning information please contact our UK based call centre on 0906 2000 500. Calls are charged at £1.02 a minute from UK BT landlines. Please note we do not take bookings by phone.

PLEASE NOTE: These charges apply for calls from BT landlines, costs from other networks and mobiles may vary. Telephone lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun and Bank Holidays. If you call these numbers outside of opening hours you may still be charged.

By Mail

Please contact us at the following address (for suggestions & complaints only):

10 Station Parade
High Street Wanstead
E11 1QF

Refunds And Amendments

Use our online refund application form here


Company Information is a trading name of Ferries Trains Planes Limited.

Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728). Our registered office is at:

10 Station Parade
High Street Wanstead
E11 1QF

European Commission’s Online Dispute Resolution

There is a new online platform for dispute resolution at

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE